Privacy Policy

1. Information We Collect

Personal Information You Provide

When you contact us, request a quote or make a purchase, we may collect:

• Full name and company name
• Email address and phone number
• WhatsApp number
• Country and location details
• Project details and requirements shared in messages
• Payment information (processed securely by PayPal — we do not store card details)

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs
• Country/region (via IP geolocation for form auto-fill)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and fulfil your orders
• Send transactional emails and WhatsApp messages related to your purchase or project
• Send service updates, invoices and support communications
• Improve our website and services
• Detect and prevent spam or fraudulent submissions
• Comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with trusted third parties only as necessary to deliver our services:

• Brevo (Sendinblue): Used to send transactional emails — subject to Brevo's Privacy Policy
• PayPal: Used to process payments securely — subject to PayPal's Privacy Policy
• ipapi.co: Used for country auto-detection on our contact form — no personal data is shared
• Legal authorities: Where required by law or to protect our legal rights

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is retained for up to 2 years. Transaction records are retained for 7 years for accounting and legal compliance. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data including:

• SSL/TLS encryption on all pages
• CSRF protection on all forms
• Password hashing (bcrypt) for admin accounts
• Spam and bot protection on contact forms
• Rate limiting to prevent abuse

However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Cookies

Our website uses only essential session cookies required for form security (CSRF tokens) and admin authentication. We do not use tracking cookies, advertising cookies or third-party analytics cookies. No cookie consent banner is required as we only use strictly necessary cookies.

7. Third-Party Links

Our website may contain links to third-party websites including PayPal, WhatsApp and Facebook. We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)

To exercise any of these rights, please contact us at support@isoftsolutions.co.in.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us: